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LUMIERE RUNWAY is powered by Meler Productions, a boutique event & marketing company.


LUMIERE RUNWAY supports all artists by creating a modern and classic Fashion show. We are actively engaged in supporting local charities.

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   Privacy Policy    Contact Us  

Returns & Exchange Policy

HOW TO SEND IN YOUR RETURN/EXCHANGE

  1. Indicate on your invoice which item(s) you are returning and the reason for the return.
  2. Pack your item(s) and invoice into a bag or box (ideally the original delivery box).
  3. Send us back the pacakge
  4. Allreturns should be sent to the address below:1429 N Fairfax Ave,
    Rm 12, West Hollywood
    CA 90046
    Tel: +1 323 557 8759
  5. Returns are generally processed between 7-10 business days from receipt, and you will receive an email confirmation once your return has been processed.

POLICY

Because you have enough to worry about right now..

We will accept returns within 30 days for a full refund  and within 60 days for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

TRACKING MY RETURN

You will receive an email confirmation once your return has been processed.

REFUNDS

Returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

DAMAGED ITEMS

If you receive an item that is damaged, please contact customer service immediately.

AUTHENTICITY / WARRANTY

LUMIERE RUNWAY only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.

 

For international customers, we will reimburse return transport costs on items with major defects, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis. In general, we will reimburse return shipping charges for minor defects a maximum of five times per year, per customer.

 

 

Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. LUMIERE RUNWAY warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.

 

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